The Entrepreneur Spirit I Take The lead part 2 3-9-11

1st quarter is almost done - how are you doing?

As we are getting to the last week of the first quarter it is important to look at how are you doing?  Have you accomplished the goals that you have set fourth?  Do you need to adjust or tweak any of your goals?  How has your activity been?  Do you need to make adjustments to your activity to make sure that you hit your goals? 

As you look forward to 2^nd quarter what are your goals and what are your activity habits that will help you accomplish these goals.  Having a clear goal in mind will help you accomplish your goal!

Set aside some time this week to plan out your next quarter.  Once you have some goals in mind, and then look at the activity that is needed to make those goals into reality!   Here is to a great 2^nd quarter!

The Entrepreneur Spirt Part 1 I Take the Lead B2C 3-9-11

Keep your customers connected

Recently I had to have some work done on my truck.  As I was setting up the appointment one of the factors of scheduling was would I still be able to stay productive in the day.

As it turns out at the Courtesy Goodyear in Tacoma offers its customers Wi-Fi access.  Now this is a great value added service for their customers that while their vehicles are getting worked on that they can still stay productive.

What are some of the items that you can do to help keep your customers productive in their day while at your business?  You may be amazed at how a customer will choose you over your competition if you allow them to stay productive.

Business by Referral I Take The Lead B2B 3-4-11 part 2

Business by Referral I Take The Lead B2B 3-4-11 part 1

Parking for your customer

I recently went for a massage in an area of town that I do not get to very often.  When I found the building that the massage therapist is located in all that I saw for parking was “permit only”.  Because I did not know about this I was a little late and had to park 3 blocks away (not the relaxing experience I was looking for).

When your customer comes to you it is important to make getting to you easy.  This is especially true in the service related businesses as the customer has several options of who they will see.  I have seen some companies specify a specific parking spot for their customers.  Maybe even a “parking permit” just for your customer.  Something to keep in mind is that you not only want to do a great job for your customer, you also want to create a great experience for your customer.  This is how you not only build customer loyalty; you will also have customers going out of their way to send you referrals.