The other day I was having coffee with a friend of mine and she told me about a story or someone that we both know.
This person owns a restaurant and is fairly well known with in the community. This person was at a competing restaurant and was being fairly rude to the server. How often have we been rude to the sales person calling on our office, the server at a lunch spot, or the person in the parking lot? Have you ever considered that this person can be, could be, or will be a customer of yours one day?
Remember as business and sales professional and leaders that we are observed all the time. The next person that you are rude to may be a current or a future customer of yours.
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